Resources – User Guides

IPOSUP – IPOS Pad Quick Start Guide

1. IPOSUP App – Primary User Registration

• Download the IPOSUP App from Google Play Store.
• Open IPOSUP App.
• To register select IPOS icon and press REGISTER button.
• Have your passport, driving license or national ID and bank statement at hand to photograph.
• Create your SWIM ID User account during registration.
• Press IPOS App icon, login via SWIM ID, enter your business (merchant) name/address, the MCC (merchant category code) and bank account details.
• IPOSUP will perform AML (anti-money laundering) checks on your personal Primary User and business details.

2. Bluetooth pair IPOS pad with mobile

• Fully charge your IPOS pad using the micro USB cable provided in the box.
• Power on your IPOS pad.
• Press the RED, YELLOW and GREEN buttons in quick succession to enter Bluetooth pairing mode.
• Enable Bluetooth pairing on mobile using Settings.
• Select the IPOS pad device ID to pair with mobile.
• IPOS pad Caring
• Operating Temp: -10 to +55 degC
• Charge battery every 3 months when not in use to avoid damage or security key loss. Charge battery temperature 0 to 45 degC.

3. IPOS App Primary & Secondary Users Setup

• Primary User can setup Secondary and other Primary Users under the same Merchant Account:
• Open IPOS App and LOGIN as Primary User SWIM ID.
• Select Top Right Menu, then ‘Manage SWIM Account’ and then ‘Manage User’.
• Complete the SWIM ID Register User details to register a Secondary or Primary User under your Merchant Account for each staff member.
• Have staff passport, driving licence or national ID and personal bank statement at hand to photograph.

4. IPOS App Card and Cash Payments

• Select SALE, REFUND or VOID transaction type.
• Enter transaction amount and select CARD or CASH payment method.

5. SWIM ID and HCE Wallet Apps

• Multiple staff SWIM IDs are created by the Primary User.
• Secondary Users cannot perform REFUND and VOID.

6. HCE Wallet Merchant Funds Management

• Open HCE Wallet App.
• View STATEMENTS for:
• Merchant Settlement A/c
• Ecash Personal A/c
• Charity Donation A/c
• As a Primary User, see the Merchant Settlement Accounts balances update as your staff perform transactions.
• WITHDRAW and DEPOSIT funds from Accounts (A/c).
• Funds withdrawal will be credited to your merchant bank account within 1 to 7 days subject to T&C.