Frequently Asked Questions – FAQ’s

Here are our Frequently Asked Questions (FAQ’s)

Click on the subject headings below to have your questions about IPOSUP answered.

FAQ’s about IPOSUP

WHY WOULD I USE YOU OVER YOUR COMPETITORS?

Our aim is to make your business life easier and make sure you are pocketing more ££ off of each transaction. We know that running a small-medium business is a constantly changing environment and that is why we made it our goal to have a transaction fee as low as possible with no fixed contracts or hidden fees.

WHAT ARE THE COSTS?

Downloading IPOSUP is and using IPOS soft and HCE Wallet is free! If you want the IPOS bric it costs £19 (plus VAT & delivery). Every transaction we take 1.3% of the transaction as a fee making us 25% cheaper than our competitors! No extra hidden costs or fixed contracts!

I HAVE A QUESTION, WHERE DO I ASK?

Fill out our Contact Form and we will get back to you as soon as we can.

WHERE ARE YOU LOCATED?

We are located in London with a Head Office in London and our Software Team based in India.

WHAT TYPE OF PAYMENTS CAN BE ACCEPTED ON IPOSUP

All Visa and Mastercards are accepted. Also device payment methods such at ApplePay and AndroidPay are also accepted as well as standard cash payments.

FAQ’s about IPOS soft

HOW DO I CONNECT IPOS soft?

Once you have downloaded IPOSUP onto your Android smartphone or tablet and register IPOS soft will already be connected!

WHAT IS THE TRANSACTION LIMIT?

The transaction limit is £45 per transaction.

WHERE CAN I FIND MY STATEMENTS?

You can find your Transaction Statements on the IPOSUP app, this will be name “Statements” in the app. To find your overall statements you can also view these in the HCE Wallet App.

WHAT IS A NFC CHIP AND WHERE DO I FIND IT?

Near Field Communication, also known as a NFC is a short range technology that usully requires a distance of 0-4cm to initiate a connection. The location of the NFC can vary depending on the type of phone/tablet you have.

HOW DO I ACCEPT CASH TRANSACTIONS ON IPOS soft?

All you need to do is press the ‘Cash’ button at the point-of-sale and input the amount of cash given and IPOS soft will let you know how much change to give back!

FAQ’s about IPOS bric

HOW DO I CONNECT THE bric?

You can connect the IPOS bric by Bluetooth with your Android smartphone/tablet. The numerical code on the back of the IPOS bric is the Bluetooth name. For a more detailed explaination click here.

WHERE CAN I FIND MY STATEMENTS?

You can find your Transaction Statements on the IPOSUP app, this will be name “Statements” in the app. To find your overall statements you can also view these in the HCE Wallet App.

WHAT IS THE TRANSACTION LIMIT?

The transaction limit is set to £2000 per transaction.

WHAT IS THE BATTERY LIFE?

It all depends on how much you are using it! We recommend charging it every couple of days to ensure it does not run out of battery during your business hours.

HOW LONG WILL THE bric TAKE TO BE DELIVERED?

As soon as an order is made we aim to ship the order out to you by the next working day via Royal Mail First Class. 

HOW DO I ACCEPT CASH TRANSACTIONS ON IPOS bric?

All you need to do is press the ‘Cash’ button at the point-of-sale and input the amount of cash given and IPOSUP will let you know how much change to give back!

FAQ’s about HCE Wallet

CAN I CHANGE MY SWIM ID PIN?

Yes you can! Once you confirm that you wish to reset your password. You will receive an SMS OTP (one time password) to change your SWIM PIN.

HOW LONG WILL IT TAKE FOR THE FUNDS TO REACH MY BANK ACCOUNT?

The process can take up to 4 working hours (standard working day hours, Monday – Friday).

WHAT ELSE CAN I DO WITH HCE WALLET?

In your HCE Wallet you can also check your transaction statements and history, and withdraw/deposit money and convert your currencies.

FAQ’s about Registration

WHERE DO I FIND MY OTP OR SWIM ID?

Your OTP is delivered to the mobile number that you registered with and your SWIM ID can be found in the email you have registered with, if it is not in your mailbox please check your spam folder or double check you have submitted the correct email address.

SHOULD I SELECT BUSINESS OR PERSONAL?

If you have a Registerd Company Number you can register your company in IPOSUP. If you do not have a Registered Company Number you can register as Personal.

WHY DO I NEED TO GIVE SO MANY DETAILS?

Much like signing up to a new bank account we need your details to confirm your identity so you are able to legally make transactions. We house your data in a secure platform and do not use it for any other purspoe other than confirming you are real.

WHERE CAN I FIND MY SORT CODE?

Your Sort Code location may vary depending on your Bank. You can typically find your 6-digit sort code on your bank statements or in your banking. Some banks also print the sort code on the front or back of the bank card.

FAQ’s about Security

WHAT IS A SWIM ID?

Your mobile device is bound using the phone’s unique identity such as IMEI and the HCE WALLET App is unlocked using your unique SWIM ID (Software Wireless Identity Module Identity). token and your associated user SWIM PIN. Hence by the use of SWIM ID public/private keys, we achieve a security characteristic of PKI-2FA (Public Key Infrastructure with 2-Factor strong Authentication).

ARE YOU CERTIFIED?

We are currently being FCA certified.

WHAT SECURITY MEASURES DO YOU HAVE IN PLACE?

We follow three basic but secure security principles:

1. Generate your private Digital Identity keys and Digital Card Wallets in our trusted Public Key Infrastructure (PKI) secured 2-Factor Strong Customer Authentication (SCA) payments service.

2. Encrypt all Internet communication to our IPOSUP infrastructure via PKI based 2-factor strong authentication; (SCA compliant to PSD2, UK’s Payment Service Directive 2).

3. PCI Point-to-Point Encryption (PCI PTPE) of all card data from your seller HCE WALLET app to our cloud payments service host.

FAQ’s about Cash-Back

WHAT IS CASH-BACK?

We are giving our merchants the opportunity to receive
cash-back into their HCE Wallet if they are making total transactions over £10,000 a month. This opportunity is called Cash-Back.

WHEN WILL I SEE THE CASH-BACK IN MY ACCOUNT

The credited amount will be in your account by the end of the month if you have transacted over £10,000.

Try IPOSUP today

No Fixed Contract. No Hidden Costs. 1.3% Transaction fee. User Friendly and secure mobile app.

We are here to put you first.

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